DeliverContainers.com | The container haulage marketplace

Privacy Policy

Delivercontainers.com (including any subdomains, apps) is a website operated by Delivercontainers.com and its body corporate. In this Privacy Policy, “we”, “us” and “our” means Delivercontainers.com and its body corporate.

This privacy policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Delivercontainers.com website, subscribing to our services or entering into an agreement with us in relation to the website, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

We may modify this Privacy Policy at any time and without notice to you. You should review this Privacy Policy from time to time so that you are updated on any changes. Your personal information will be managed in accordance with the Privacy Act 1988 (Cth) (Privacy Act). Personal information is, in general terms, information or an opinion relating to an identified, or reasonably identifiable, individual.

Why we collect, use and disclose personal information

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and processes your requests;
to deliver the best quality of customer experience to you;
to communicate with you, including but not limited to, by email, SMS, telephone, or mail;
to improve our products and services;
to provide you with access to privileged areas of our website;
to customise or personalise your experience;
to provide you with information, news or advice relating to our existing and new products, services and features;
to provide and use as part of business data, statistics, to third parties or to use internally in our business;
to conduct business process functions of our website or our business;
for our administrative, planning, promotional, product/service development, quality control and research purposes, or those of our external service providers, contractors or business partners;
to verify your identity;
to recover any amounts you may owe to us;
to investigate complaints made by you or about you, or if we have reason to suspect that you are in breach of any of our terms and conditions; and/or
or as otherwise required or permitted by any law (including the Privacy Act).

What personal information do we collect about you

We will collect information that is necessary and relevant to our relationship with you. We may collect some or all of the following types of personal information, including but not limited to:

name;
email address;
telephone number;
credit card details;
Australian Business Number (ABN);
business or company details;
vehicle registration details;
business or residential addresses;
mailing addresses;
information about your creditworthiness;
profession, occupation or job title;
information about your representatives;
information about your interactions with us;
information that you provide directly to us through the use of our website or apps;
information that you provide to us through our support centre, or by visits by our representatives periodically;
cookies;
usage data; and/or
any other personal information we may require from time to time to manage your business relationship with us.

How we collect personal information

We collect personal information directly from you unless it’s unreasonable or impractical to do so. We do this in ways including:

when you engage with us to use or acquire our products and services;
when you create an account;
when you contact us or request information from us including via our website, apps, online forms and emails;
through your conversations with our staff and/or our representatives;
when you create a request for quotation or make a booking; and/or
when you write to us including via hard copy forms

We may also collect personal information from third parties including:

our service providers;
third party companies such as credit reporting agencies, government entities;
recruitment agencies;
contractors and business partners; and/or
through someone else who has provided us with your information (e.g. a freight forwarder).

What other information we collect

When you visit our website or use our mobile apps, we or our business partners may also collect information about your use of those websites or apps ("usage data") through the use of cookies and other tracking software. This usage data helps us provide you with a more effective and improved and personalised service, analyse trends, administer our website, diagnose problems, test and improve the quality of our products and services.

You can manage the use of cookies on your computer. Please note however that blocking cookies may affect your browsing experience and result in our services not operating as efficiently or effectively as they could.

The usage data we collect and use in cookies is not itself personally identifiable information but if it is linked to personal information about an individual, it may become personally identifiable usage data.

In those circumstances we will treat that usage data as personal information and only use it in accordance with our Privacy Policy.

What happens if we can’t collect your personal information

The provision of your personal information is voluntary. The provision of your personal information may, however, be necessary to use our website and to receive our products/services as requested by you. If you do not provide us with the personal information described in this Privacy Policy, some or all of the following may happen:

we may restrict your access to privileged areas of our website (for example, if you do not create a account on our website and provide personal information, you will not be able to access features or services reserved for account holders only);
we may suspend access to your account or prohibit you from logging in at all;
we may prevent you from creating requests for quotation, quoting on jobs, and/or accepting bookings;
we may disable your ability to communicate with others on our website;
we may not be able to continue our business relationship with you; and/or
we may not be able to provide you with information about our products and services that you may be interested in.

How might we use and disclose your personal information

We use personal information we have collected mainly for the purpose of providing you with products and services you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to our Terms and Conditions. This may include for the following types of purposes:

to set up and activate your account;
ensure that content is displayed in the most effective manner as intended for you and for your computer or device;
proving a better experience or more relevant service to you;
personalising and customising your experience;
verify your identity when you log into our website;
to facilitate online chat functionality;
for marketing purposes;
assess your suitability for participating on our website and/or assess your suitability for participating on our website as a Verified account holder;
disclosing your personal information to debt collection agencies to recover any amounts you owe us; and/or
notify you about changes to products and services.

If all or part of this information is not provided we may not be able to provide these services and/or allow full access to restricted areas of our website.

We may disclose your personal information to a number of third parties in the course of operating our business and for one or more of the above purposes or related purposes. These parties include:

our employees, related bodies corporate, business partnerships and joint venture entities;
our external service providers including without limitation, IT systems administrators, payment processors, advertisers, debt collectors, and professional advisors such as accountants;
our existing or potential agents and/or business partners;
specific third parties authorised by you to receive information held by us;
any relevant government body or enforcement agency, if we suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary; and/or
as otherwise required or permitted by law (including the Privacy Act).

Marketing

We may also use personal information to send you marketing communications about our products and services and the products and services of our business partners that you may be interested in. We may do this via email, SMS, phone, social media, mail, and advertising through our apps or website.

You can opt-out of receiving marketing at any time by contacting us directly, updating your preferences on your account profile, or by following the instructions in the relevant communication. We do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.

If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

Disclosure of personal information outside Australia

We may disclose your personal information to entities located overseas for some or all of the purposes listed above. Data may be held on our servers in Australia or in the data centres of partners in USA, Europe and Asia. This may include disclosure to the following types of entities:

our related bodies corporate, partnerships and joint venture entities;
our data hosting and Cloud-based IT service providers; and
other external service providers.

We take reasonable steps to safeguard data to ensure that the other overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Security and management of personal information

We endeavour to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect personal information from unauthorised access, modification and disclosure. We review and continue to update our security measures in line with current technologies.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosure of personal information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Updating and accessing your personal information

We will endeavour to take all reasonable steps to keep accurate and up to date, any personal information which we hold about you. If you become aware that information held about you is incorrect, you may update the personal information we hold about you at any time by contacting our support team at support@delivercontainers.com. Alternatively, you can generally update most of your personal information by logging in to your account and navigating to the My Profile/Company Profile page. In some instances we will review and consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information indicating that you do not agree with it. We request that you keep your information as current as possible so that we may continue to improve our service to you.

If you require access to the personal information we hold about you, subject to certain exceptions provided for by law, please contact our support team at support@delivercontainers.com. If you make an access request, we will ask you to verify your identity. There may be instances where, for legal reasons, we cannot grant you access to the personal information we hold. For example we may refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. In that case, we would give you written reasons for any refusal.

Updates to this Privacy Policy

This Privacy Policy will be reviewed periodically to take account of new laws and technology, changes to our operations and practices, and the changing business environment. The current version of this Privacy Policy is available at: www.delivercontainers.com/privacy

Complaints

Contact us

Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer at support@delivercontainers.com Attention: The Privacy Officer.

We will endeavour to respond to all complaints and correspondence promptly.

Last Updated: October 2021